STORE POLICIES
FOR HAPPY SHOPPING, WE’VE LISTED OUT THE BLUEPRINT FOR ALL OUR PAYMENT, SHIPPING, RETURN, AND EXCHANGE POLICIES.
PAYMENT POLICY
Terms of payment are always 100% upfront and we accept most major debit and credit cards. We also accept payments through PayPal
As soon as you place an order online, your credit/debit card will be charged. Credit/debit card fraud and theft of our merchandise will lead to prosecution to the fullest extent of the law.
ShadesLondon Hair reserves the right to request additional payment and shipping verification after an order is submitted.
We reserve the right to refuse service to any customer.
SHIPPING POLICY
DOMESTIC SHIPPING:
For orders within the UK, we provide free standard shipping – no minimums or exclusions!
We use the British Postal Service for all our deliveries. Processing times for custom wigs can take up to 10-14 business days. Orders on wigs should arrive in 1-2 working days after dispatch.
During major sales and promotions, ready to wear wig orders may take up to 14-20 business days to process; rather than the usual 10-14 business days. Orders are not processed on weekends and/or major holidays.
ShadesLondon Hair operates solely online, which means we do not have a physical location. However, if you need to send your hair to us; as perhaps you have purchased a service of ours, or you are interested in our wig exchange program, once you have placed your order or made your request, we will contact you with delivery details and instructions on how to get your parcel to us.
INTERNATIONAL SHIPPING:
Unfortunately at this time, ShadesLondon Hair only services the UK and its regions. However, we are always looking for ways to expand and serve you better so this is bound to change with time. Hopefully sooner than later.
UNDELIVERED/LOST/RETURNED TO SENDER PACKAGES:
If your package is not successfully delivered and is sent back to us, it is typically due to insufficient address information. Your package will be returned and a “Returned to Sender” message will be stated on your tracking information. This can happen if:
– The shipping address does not exist
– The shipping address is misspelled by the customer
– The shipping address is missing information (i.e. apartment/building/suite number)
– The carrier is unable to safely deliver the package
– The addressee has moved
– The addressee has refused the package
We are unable to replace or reship undelivered packages, so they will be restocked and you will be issued store credit in the form of a Discount Code; this will be minus the initial shipping charge for international orders. Please use the Discount Code to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your new item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information.
ShadesLondon Hair does not take responsibility for lost, misplaced, or incorrectly delivered shipments. To avoid this, please ensure to clearly state your return address on all relevant communications and packaging.
RETURN & EXCHANGE POLICY
All sales are FINAL and there are no refunds permitted on any grounds.
Order processing begins as soon as an order is submitted. As a result, order modifications are not allowed after an order is submitted. This includes changes to products, refunds, shipment methods, addresses, cancellations, etc.
Customers are advised to contact us for any and all return requests within 48 hours of receipt, in order to qualify for store credit. Any return requests not received within the specified time frame will not be considered. Send your return item(s) including your first and last names, phone number, the reason for the return and original receipt to an address, which we will communicate to you when you contact us.
Products must be sent back in their original packaging condition (resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, coloured or altered in any way (original tags must also remain in tact; as received by the customer).
Once received and determined to be in resell-able state, store credit would be issued. Once a store credit is issued, it may not be redeemed as cash on any grounds.
The customer is responsible for all return freights in a product return transaction.
All sales on clearance and sale items are FINAL. No returns will be accepted on sale or clearance items.
REPLACEMENTS
We take great pride in our product and we guaranteed all our wigs are made with 100% raw hair. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is unusual we want to hear from you. Notify us via email (info@shadeslondonhair.com) within 5 calendar days from the date you received your package. Note that using non-recommended products, perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the opportunity for a replacement, if it applies.
If ShadesLondon Hair verifies and agrees that the product is defective in any way, we will then exchange or replace the item. If ShadesLondon Hair does not validate the product defect issue, we will return the item in question to the customer at our expense without a replacement product.